> For the complete documentation index, see [llms.txt](https://docs.devm.cc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devm.cc/ebt-card/common-issues.md).

# Common Issues

{% tabs %}
{% tab title="Unable to checkout through the shop" %}
We have gotten some complaints of customers being unable to checkout through the shop and getting this error

<figure><img src="/files/NBt5fBdlZPD66kHteLrT" alt=""><figcaption><p>Error customers are commonly facing</p></figcaption></figure>

This only happens when you obtain a EBT card from outside of our script (i.e using /giveitem to give yourself an EBT card). Make sure that if you want to give yourself an EBT card either use the commands provided or get it from the NPC
{% endtab %}
{% endtabs %}