# Common Issues

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{% tab title="Unable to checkout through the shop" %}
We have gotten some complaints of customers being unable to checkout through the shop and getting this error

<figure><img src="https://972103723-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnyvDpCS1SHcIskBaYapZ%2Fuploads%2F8sUb04WwSpD1FdUZrTN5%2Fimage.png?alt=media&#x26;token=b23dfdc2-cb85-4aaf-85ae-933fb473e064" alt=""><figcaption><p>Error customers are commonly facing</p></figcaption></figure>

This only happens when you obtain a EBT card from outside of our script (i.e using /giveitem to give yourself an EBT card). Make sure that if you want to give yourself an EBT card either use the commands provided or get it from the NPC
{% endtab %}
{% endtabs %}